Refund and Return Policy

At tool92.com, customer satisfaction is our top priority. We strive to provide high-quality products and ensure that your shopping experience with us is smooth and reliable. However, we understand that sometimes things may not go as planned. That’s why we offer a fair and simple return and refund policy to address any issues you may have with your purchase.

1. Eligibility for Returns

If you are not completely satisfied with your purchase, you can return it for a refund or exchange under the following conditions:

Timeframe: You can return items within 30 days of the delivery date. Items returned after this period may not be eligible for a refund or exchange.
Condition: The item must be in its original condition — unused, unworn, and with all original packaging, tags, and labels intact. If an item shows signs of wear or damage, we may not be able to process your return.
Non-Returnable Items: Some products are non-returnable for hygiene reasons or due to their nature. These include, but are not limited to:
- Perishable goods
- Personal care items (e.g., skincare, makeup)
- Custom or personalized products
- Digital downloads or software
- Clearance items (unless defective)

2. How to Initiate a Return

To start a return, follow these steps:

Contact Us: Email our customer service team at [Your customer service email] with your order number, reason for the return, and any relevant photos (if the item is damaged or defective).
Approval: Once we review your request, we will approve the return and provide you with return instructions and a shipping label (if applicable). You will be responsible for covering return shipping costs unless the item was defective or incorrect.
Ship the Item Back: Pack the item securely in its original packaging and include any accessories or documentation. Use the return shipping label or arrange for return shipping at your own expense.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If the return is approved, we will process your refund as follows:

Refund Method: Refunds will be issued to the original payment method used at the time of purchase. This includes credit/debit cards, PayPal, or any other payment option available on tool92.com.
Processing Time: Please allow up to 10 business days for the refund to reflect in your account after we have processed your return. Refund times may vary depending on your payment provider.
Shipping Costs: Original shipping charges (if applicable) are non-refundable unless the return is due to an error on our part (e.g., wrong item sent or defective product).

4. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process as outlined above. After receiving your returned item, we will process the exchange and ship the new item to you. If the exchange item is out of stock, we will notify you and issue a refund instead.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your customer service email] with your order details and photos of the damaged item. We will offer a full refund or replacement at no additional cost, including covering return shipping.

6. Exceptions and Limitations

While we strive to make the return and refund process easy, the following conditions apply:

Final Sale Items: Items marked as “Final Sale” or “Clearance” are not eligible for returns or exchanges unless defective.
Gift Returns: If you received an item as a gift and would like to return it, we can offer store credit or an exchange in place of a refund to the original purchaser.

7. Contact Us

For any questions or concerns regarding our Refund and Return Policy, please reach out to our customer service team at:

Email: [atharjee333@gmail.com]
Phone: [+923064975902]
Address: [Islambad Capital City In Pakistan]

Thank you for shopping with tool92.com! We value your trust and are committed to ensuring your complete satisfaction with every purchase.